CIMS Software Support Options

Ramaker & Associates, the developer of the CIMS software line of products, is totally committed to quality support with timely response. We understand that the key to success is supplying our cemetery customers with the support necessary to make full use of their CIMS cemetery software and maximize data management efficiency. With this in mind, we've recently enhanced our Technical Support options, which are outlined below.

Our technical support specialists can be reached at 1-800-332-7532 from 8 am to 4 pm Central Time, Monday through Friday, and will respond to every call within 24 hours. On weekends and holidays, calls will be returned on the next business day.

Free Product Support and Upgrades

Complimentary telephone and email (see Online Product Support below) support is available for 120 days following every CIMS and CIMS Light purchase. In addition, all product upgrades released during that time will be delivered free of charge. Our goal is to be the leader of the cemetery software industry when it comes to quality products and customer satisfaction.

Annual Product Support

After receiving complimentary 120 day support, all our clients can purchase unlimited annual support by becoming a member of our maintenance program. This includes telephone and email (see Online Product Support below) support as well as access to our online resources. A CIMS product specialist will work one on one with you, using every possible means, to generate a solution to your problem.

Online Product Support

All customers have around the clock access to our online resources. To submit product support by email, just send the following information to cims@ramaker.com:

Name
Contact Information
Organization Name
General Description of Problem

Support for Custom Applications

Please keep in mind that custom cemetery software applications require custom support options. These can be determined on an individual basis and dependent upon the extent of the software customization.