Build stronger relationships and deliver exceptional service with CIMS CRM capabilities. CIMS gives your cemetery team a complete view of every customer interaction, from phone calls and emails to inquiries and follow-ups, all in one place. With centralized communication history, task management, and team accountability tools, staff can respond faster, stay organized, and ensure every family receives the attention they deserve.
- Complete Customer Communication History
- Never Miss a Follow-Up
- Improve Team Accountability
Log Communications
Maintain a complete customer communication history by recording phone calls, emails, website inquiries, and other interactions directly within each customer record, creating a centralized view of all correspondence.
Add Notes
Document detailed conversations and next steps with customizable communication notes, ensuring staff can quickly review past discussions, requests, and commitments.
Create and Assign Reminders
Assign and manage customer activities across your team by routing reminders and follow-up actions to specific staff members, improving accountability and customer service responsiveness.
Questions About CIMS?
We’re here to help you understand how CIMS can support your cemetery and the families you serve.
u003cspan style=u0022font-weight: 400;u0022u003eCIMS is a comprehensive cemetery management software designed to help cemeteries digitize records, manage grave ownership and burials, maintain accurate maps, and improve day-to-day operations.u003c/spanu003e
u003cspan style=u0022font-weight: 400;u0022u003eCIMS is used by municipal, faith-based, private, and association-managed cemeteries of all sizes across the United States and Canada.u003c/spanu003e
Easy-to-use inventory management features, accurate GIS mapping, multi-user capabilities, and web-based access from any device should be treated as must-haves when selecting cemetery software. Cemeteries should also consider:rnrnPublic record search capabilities, such as u003ca href=u0022https://cimscemeterysoftware.com/features/burial-search/u0022u003eBurial Search.u003c/au003ernrnIntegration with drone imagery for mapping fidelity.rnrnFinancial tools like u003ca href=u0022https://cimscemeterysoftware.com/features/cims-ledger/u0022u003eCIMS Ledger.u003c/au003ernrnCemetery software is an investment. 1,200+ cemeteries have invested in CIMS because our tools give your staff more time for the personal touches that matter most.
CIMS helps cemeteries move existing records, whether in analog or digital formats, into their new CIMS database. From data conversion to record entry and maintenance, the CIMS team provides a variety of data migration services to get cemeteries up and running.rnrnOur team has helped cemeteries migrate paper records and transferred data from other tools like Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Works, CSV, DBF, and FileMaker Pro files, as well as DOS databases, and Microsoft SQL servers.
u003cspan style=u0022font-weight: 400;u0022u003eYes. CIMS is a cloud-based platform that allows authorized users to securely access cemetery records and maps from anywhere with an internet connection.u003c/spanu003e
u003cspan style=u0022font-weight: 400;u0022u003eYes. Authorized users can concurrently access CIMS securely from multiple computers or locations.u003c/spanu003e
Ready to put families first?
See how CIMS can help your team spend less time on administrative work and more time doing what truly matters—supporting families and honoring lives.